One week warning as major mobile company with thousands of customers has to close

A MAJOR mobile phone provider is closing within days and all customers still on the network must act quickly.

Plusnet, part of the BT Group, will permanently close its mobile branch in June.

Plusnet is permanently closing its mobile armCredit: Alamy

The provider is making this move so that EE, also part of the group, can take over the most important mobile brand.

All Plusnet SIM cards will stop working once you have received your last bill for the month.

You need to switch to ensure that you can still make calls, send texts, surf the internet and ensure that you can keep your number.

If you don’t do this, you will lose your connection forever.

That said, Plusnet has said that you have 40 days from the date you receive your last bill to make the switch.

Even if you have received your final bill at the beginning of the month, you still have time to switch to another SIM card.

If you are a Plusnet customer, you can switch to another network free of charge and it does not matter whether you have a mid-term contract.

A Plusnet spokesperson previously said: “We have been contacting customers since May 2023 to let them know that our Plusnet mobile service is closing.

“We have now confirmed that this will close to customers in June 2024.”

Plusnet customers are offered exclusive EE deals that they can switch to.

Easy ways to reduce your mobile bill

But remember: you should only switch to a deal because it offers good value for money.

You can use comparison sites such as MoneySupermarket and Uswitch to search for the best deals on the market.

They also let you do advanced searches based on price, data, calls and texts.

It comes after Plusnet confirmed it will close another service at the end of next year.

How does text-to-switch work?

TEXT-to-switch makes it faster and easier to leave your mobile company by giving you control over how much contact you have with your existing carrier.

This is how it works:

Text ‘PAC’ to 65075 – and keep your mobile number

  • Text ‘PAC’ to 65075 to start the process
  • The existing provider will text back within a minute and send the PAC number, which is valid for 30 days
  • The provider’s response should also include information about any early termination fees or pay-as-you-go balances
  • The customer then passes on the PAC number to his new provider
  • The new provider must ensure that the switch is completed within one working day

Text ‘STAC’ to 75075 – and receive a new mobile number

  • Most people want to keep their number when they switch, but one in six does not
  • Text ‘STAC’ to 75075 to receive a service termination authorization code
  • The rest of the process is the same as above

Text ‘INFO’ to 85075 – and find out more

  • If you are unsure whether you will be charged an early termination fee, text “INFO” to 85075
  • You will only receive this information

The telecoms company told The Sun that it will no longer offer home phone services to existing customers by the end of December 2025.

How to reduce cell phone costs

Switching to another mobile phone plan is one of the easiest ways you can save on the costs you pay.

However, if you’re halfway through your contract with your provider, you may have to pay an early exit fee to switch.

It is usually best to wait until just before the end of your contract before switching providers.

Usually, new customers are offered the best deals as companies do their best to acquire new customers.

So use a price comparison site to search for the best deal that suits your needs, and then use it to negotiate with your current company.

If he refuses to offer you a better price on a comparable deal, you can always skip it and go to the new provider.

Your old company may contact you and offer you a better deal at the last minute as well.

If you are not comfortable negotiating with your company over the phone, you can always try talking to your company via the web chat feature.

In any case, make sure you are polite to everyone you talk to because they are just doing their job.

You can also save on your mobile phone and broadband contracts by signing up for a social rate.

They are available to people on certain benefits, including Universal Credit, and are usually much cheaper than standard deals.

Ofcom, the regulator, has a list of social broadband and phone tariffs currently available on its website.

Do you have a money problem that needs to be solved? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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